I bought the card and put $120 dollars on the card from Walgreens. I attempted to activate it. I put in all of the pertinent information and the automatic service said the card was invalid. I attempted a couple more times with the same result. I then called the number on the back of the card (1-866-871-2414). Went through all of the prompts and it said that the card didn't exist.
THEN it told me that I had called the wrong number and to call the number on the back of the card. WHICH IS WHAT I JUST DID! I attempted to register it online, like the prompt suggested. It said that the card was invalid. I called Walgreens and they said that they didn't have anything to do with it after it left the store. Then I called another number on the receipt (1-888-244-7589). Went through the same thing that the other number stated.
I kept calling these numbers hoping to get an opportunity to speak with a LIVE person as to explain all of this to. It kept hanging up on me or telling me to call the number on the back of the card. At that point I was livid as I put this money on this card to get a last minute Christmas gift so that I would not get ripped off.only to get ripped off with this card. My Green Dot card was recently blocked. I received an email asking me to send in pictures of my I.D. To verify my identification.
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![My Green Dot Online Balance My Green Dot Online Balance](http://www.projectbag.com/wp-content/uploads/2014/09/green-dot.png)
I called corporate to find out why my card was blocked. I was told my ID was flagged for fraud. I would like to find out why.
The only reason I can think of is the address on my I.D is different from my billing address as we recently moved into our house and I haven't changed the address on my I.D yet. I believe my card was blocked because I had purchased a couple things and then cancelled the orders. I need this matter resolved as I have money on that card that I cannot lose. I can email any verification I need to prove my identity. Address change from the post office. Copy of my passport.
Whatever I need to do. My debit card information was stolen and someone made a copy of card and spent every last dime of my money. I filed police reports and every form Green Dot stated they needed only to not have my money returned. I just want my money back.
I’ve been a loyal customer for almost 8 years. This is the first time I’ve had anything like this happen.
I bought a green dot visa card at the begging of June.I put $80 plus the $9.95 one time activation fee.couldnt activate it online.supper mad called finally got to talk to a person-who mispelled everything, Couldnt activate the card.so they said 'well send you af refund check for $89.95 should arrive in 7-10. I purchased a Green Dot card from Dollar General earlier this afternoon. I tried to activate my card, but it says 'Card invalid' and I cannot use. Mar 27, 2015 A Green Dot Card is a re-loadable debit card. FOX6Now.com Menu. News; Politics. I am afraid that by putting in the card number, it may activate it. Call Green Dot by telephone to register and activate your temporary MasterCard by phone. The hours of operation are 8 a.m. Monday through Friday, and 8 a.m. Saturday and Sunday (Eastern Time). The number is 866-785-6963. Say 'register a card' when prompted or press '1.' The #3 phone number for Green Dot Card Registration with tips to quickly reach and to call a live Green Dot support rep. If you're going to to call an agent at 866.
![Activate Green Dot Card Number Activate Green Dot Card Number](http://web2visit.com/wp-content/uploads/2010/10/MyGreenDot.jpg)
I would think so many years of being a loyal customer would account for something but apparently not. It’s just sad that you treat your customers like garbage. Once my dispute is over and my money is received I will be canceling my account and going elsewhere. Loaded money on the card, made transactions with the card only to find that everything was denied. Try to call Green Dot to see what the problem is and can only speak to automated system that keeps hanging up on me. After two days of no help I had to report the card stolen, because that's all the auto system will allow me to do.
Couldn't even update info. Now have to wait a week for new card. Which means I can't use my money for at least a week. It's Christmas and items I thought were on their way, are not.
![Activate Green Dot Card Number Activate Green Dot Card Number](http://www.theamateurconsumer.com/wp-content/uploads/2012/08/Best-Way-To-Reach-GreenDot-Screen-Shot1.png)
Cards are all over, in all types of stores, I'm tied up for at least a week. I have been with the company for three years plus and this is by far the worse transaction I have had with them over the past couple of days. I have spoken to 2 cooperate reps and multiple reps in a foreign country that do not know what customer service is.
No one has answers and there is never a supervisor on duty. I have called over 6 time this morning and have no resolution but to cancel my card. I would not recommend anyone using this banking system. I purchased a ticket through CheapTickets. Cancelled it within 10 mins because I purchased the wrong returning flight.
I called them all week and no one as a response but I have to wait until 12/26 for a refund. CheapTickets refunded me the service charge, Delta refunded me their portion and American Airlines is still pending.
The transaction all took place with 1 click 1 transaction. They are not giving me a refund because it in pending status. I called CheapTickets and American Airlines on three way both saying it is my banking institution. My money is lost in the computer system they have until 12/26.
And even then now I canceled my card due to frustration I have to wait an additional two weeks for the check to arrive which means I will not have my 511 until the second to third week in January for a purchase that was made on 12/11. The worse banking. I recently did a dispute.
I was robbed in my neighborhood leaving for work. Where my wallet, social, and ID was stolen along with my purse. Whoever took it withdrew all my money off my card.
Green Dot recently denied my dispute. I have sent in police report and sign dispute and Wells Fargo. Stating that I didn't make those transactions. Still haven't gotten my money back on my card. Can someone help me? I don't have anything for my kids for Christmas.
I'm on the verge on being homeless. And the representative are rude. I purchase several prepaid Visa card as gifts and I only loaded $20. But they are accessing almost an $8 fee, it defeats the purpose of paying for the card and then having a fee accessed. I could not return them and I am unable to contact customer service for help. This is obviously a scam. I will NEVER use Green Dot again and I would recommend anyone even considering using them to run in the opposite direction.
Absolutely zero help to get any satisfaction!!!! If I could give them zero stars I would! I purchased a $500 Green Dot MoneyPak reload at Walgreens where I provided my identification. I then went online to redeem my purchase. I followed direction, provided my ss#???, ID (again), my NetSpend prepaid visa info. My money has been held up and the phone numbers are all worthless canned automation. I was unable to contact a live operator to explain where my money went and why I have no access to it.
I am beginning to believe the Green Dot corporation is a scam company with the non-working numbers, online only vibe. No live operators. I have filed a complaint with the BBB and Walgreens corporate office.I feel so used. To walk into a supposed upstanding company such as Walgreens and be duped out of my money in the blink of an eye by Green Dot corporation. I may need legal assistance because this is absolutely unbelievable. Can they take my money that easily? With no recourse?
I spent my hard earned money in good faith and I will not stop until my money is returned to me. I promise to never ever in life make a Green Dot purchase again!
So Dec 11th, or 12th 2017 I received notice that I had money sitting in my account that I totally thought would never go on there because of how long it was taking to receive it but long story short I have 2000 dollars in my account and I spoke to someone to get a new card because I lost the card the money was on from moving from my shelter so they updated my mailing address. Well I hope they did to receive a new card because my mom is just there and was never notified by the Green Dot that anything was in my account.
I’ve been trying to get in touch with customer service because the lady who helped told me for my card to come within 2 days I have to pay the 15 so I said, 'No problem. Take it off the card.' But I have yet to receive the card and now every time I’ve called they hang up on me when I tell them the issue or I cannot get in touch with anyone and call multiple times throughout the day. The social and the birthdate they ask for in automated call says they don’t have anything of my account numbers that I’m inserting but when I spoke to the lady the other day they wasn’t able to see my account with no problem.
They are very rude and hang up or just keep trying to transfer you to people who don’t even know what to do to your account which baffles my mind. It makes no sense. I’m like in a hole and this money could help. I’m pregnant and have a 3 year old already and this money is my money and they are playing with my money. I received an email yesterday morning stating that they now temporarily closed my account for reasons I have no idea and when I call for help it’s such a hassle they just want your money and act stupid as if they don’t know what’s going on. I’m very upset and I have brought the police into it because this isn’t right that they take people money.
I have 2400 that the IRS sent to that account and they verified the account and all and they said, 'Do not let them play you' or 'Take your money because it’s happened.' Very unprofessional and it sucks because I’m homeless and need my money ASAP.
I’m very disappointed and was very excited to be able to have a card I can use for daily things but they just are so unprofessional and just so bad to you it makes no sense. Forget this bank and do not use them they steal your money. Still waiting to receive my card that I paid 15 dollars extra for just to have it go to my new residence. I’m so upset. I bought this card at a 7-11 in Hollywood. I was planning to load money on the card through Moneypak.
After taking the card out of the plastic and entering the number for the FIRST time ever onto the activation site, it says 'card invalid'. How is the card invalid if I JUST took it out of the plastic and it's never been used?? I cannot speak with a customer service rep because your card has to be activated to do that. It's a backwards argument they have – “Call to activate your card but we can’t get your account info if your card isn’t activated.” That makes no sense whatsoever. A class action lawsuit needs to be taken out against Green Dot ASAP so they don't do this to others. I check out of a hotel on the 5th of December and $100 deposit money that was credited back to my account on the 5th has yet to be released by this Bank.
My Merchant is more than willing to provide a release code as well as a letter stating that the funds have been released. However Green Dot is refusing to give me my money and keep telling me I need to wait until the 19th. Christmas is right around the corner. There should be no reason why they are holding my money from me considering the merchant is more than willing to verify that they have released the funds on their end. I got a message from you first stating I would receive my nine hundred and sixty dollars. Why is it taking so long? It was sent by social security to GDB.
I can't log on to your website. No one has called me. I've left message after message. Your company is nothing but a rip off. I'm not gonna let you steal my and my children's money.
I have two daughters that are hearing impaired that will not have a Christmas because Green Dot Bank is nothing but a bunch of ruthless gangsters that's out to commit some of the world's biggest fraud against the very people you play the same game with. Everybody then sit in your big time offices and watch the phone ring over and over again and discuss and count the people's money. On November 25th I purchased a Green Dot prepaid debit card. I thought it would be a good idea, seeing as I was looking to buy items online. After buying the card, I realized I had to register it and proceeded to try to register. It kept coming with errors and when it finally worked, I saw that I was going to be fined.
Not only did I already use 2 dollars but also was fined 8 the day after. This was money that my husband gave me and I felt so guilt ridden that I had broken down.
I tried multiple times to cancel the card but was ultimately met with the same robotic voice. I was beyond frustrated and guilty. I had also found out that I could not make any online transactions.
So not only did I lose my husband's hard earned money, but I also was not able to use it for its intended purpose in the first place. I was able to max out the card on groceries and I just hope I can cancel this thing before December 25th. I don't want to be fined again. If anyone can get me into contact with a legitimate customer care person and not a robot or a scammer, then please do. This has been eating me away since the day I bought this.
You cannot possible imagine how much stress and anxiety I get from even thinking about this card. It was the worse decision and mistake I have ever made. I do not have my receipt at hand but promise that I have honestly purchased this card. Someone please help me cancel this before I get fined again.
Called 3 times to activate my new card and I kept getting some girl who could not speak English! The call center is in the Philippines! She messed up my card so now I don't have any idea what address or my pin is connected with the card! I tried to go online and fix it, but it will not let me, says card number is not valid! Absolutely horrible!
I have 4 Green Dot cards and I WAS happy with the service, but not anymore. I am canceling my cards and going with a company in the USA! I absolutely do NOT recommend Green Dot Prepaid Cards to anyone! Save yourself the headache! This experience with Green Dot prepaid (Visa) card by far was the worst I've had with a purchase. Not only did it fail in delivering what it says to (hassle free) in its product, but as well in Customer service.
This company should be banned from being in business for their hidden charges and false advertisement. The inconvenience and stress they cause by the discretion in their automated system and account misinformation should be accounted for by the company. Their no return policy that prompts locking in a customer having no control over their money should be scrutinized and reassessed by the Better Business Bureau. These types of companies should have their licenses revoked. I have never dealt with such an incompetent service paying a bill. It was responsible for causing more of a headache to something that should have been a simple transaction. I would never recommend Green Dot to anyone.
I read their reviews and I was shocked they have 4,000 bad reviews where they have scammed all those people and myself out of our money. It is also on Youtube from a news cast here in Eugene, OR. I also contacted the news station just now to tell them about the green dot card. Also holding they put this on the news again. Can't get any refunds from Walgreens where I bought all of them for Christmas gifts. I am just sick they are scamming everyone.
Please do something and have all those cards pulled from all stores before many more gets scammed. Thank you so much for listening. Your use of this site constitutes acceptance of the Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the for more information. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.
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Please, does anyone have a phone number for the greendot visa card where you can actually talk with a human being instead of a machine? I have looked everywhere for some sort of number to ask questions about my account and so far can't get anything but a stupid machine that does't help me at all. Please, does anyone have a phone number for the greendot visa card where you can actually talk with a human being instead of a machine? I have looked everywhere for some sort of number to ask questions about my account and so far can't get anything but a stupid machine that does't help me at all. Please can someone help me with this serious problem?
I'm desparate. Thanks in advance. Update 3: Thanks to all who have tried to help. I finially figured out how to get a human being by calling the above number. Press the key on phone thats says you want to replace a stolen or lost card. Press the key on phone that says you never received your card. Then they will transfer you to a human being to.
Thanks to all who have tried to help. I finially figured out how to get a human being by calling the above number. Press the key on phone thats says you want to replace a stolen or lost card. Press the key on phone that says you never received your card. Then they will transfer you to a human being to talk with about any problems you may be having.
I still wouldn't reccomend this company for many reasons. Thanks again to everyone who tried to help. Source(s): Better Business Bureau results (loads of complaints): Lists their primary phone as (626) 775-3806 Other Numbers: (626) 775-3474 (866) 443-6227 (626) 775-3400 Complainants allege difficulty activating cards, or that reload amounts are not credited to their card as agreed. Some customers complain they are initially unable to activate their cards due to invalid activation numbers, or other complications.
Other customers complain they experience problems or delays with having re-load amounts credited to their cards, complaining of excessive delays, or that amounts are lost or miss-posted. In some cases, complainants report the company asks for proof of the re-load amount paid, before the amount can be credited or refunded, causing financial hardships for the cardholder.
In some cases, complainants report they are unable to speak with anyone who is capable of resolving a problem, or that the company fails to return calls. The company responds to most complaints by offering apologies for delays, activating cards, or posting re-load amounts.
In some cases, the company offered additional credits or refund amounts to compensate customers for inconveniences, delays or problems. Oh man, that's a kind of funny since I was in the same situation and it drove me crazy at the time. I wrote them a letter and asked for their phone number, a week later I received a list with numbers and I could reach them without waiting times. However, I tried again to call them today and I got frustrated when I noticed that all numbers did not work anymore. Luckily I found a website that updates the greendot visa card phone numbers regularly. Please use the search in the right corner if the numbers you need are not displayed on the landing page. Happy calling Nona.
Watch out, their reps lie to you on the phone, which will leave you in dire circumstances like me. Their 'Stepford' customer service is appalling.
The reps have no idea what you are saying.they can only read words from a prepared form. That pause after you ask them a question.is them looking for the answer on the form that may or may not have anything to do with your question. A rep named 'James' (they all have these American names) lied to me so I would stay with greendot. I now have no money at hand. The remainder of my Social Security check was used for rent. The money that greendot took from me was for necessities, like food.
If I have to, I will drive down to Pasadena (after borrowing some money for gas and a sandwich), alert the press, then go to Corporate to get my money. If you don't want to go to Pasadena, then contact your State Attorney General and file a complaint. Also contact Michael Finney, consumer advocate pitbull, at KGO TV in San Francisco.
He WILL get you your money back. For the best answers, search on this site I would be worried. Ticked, to say the least. I had green dot. Hated it with a passion and do not reccomend it!!! Plus everytime you put money on the card they charge you five dollars.
Plus a fee for even having the card. Keep trying to get in touch with them. If they put you on hold at all. Put the phone on speaker phone and put it down. Gives you more power to wait. And wait until someone answers. If that wont work contact your area Better Business Bureau, they may be able to get something done for you.
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